Please read the following question, and simulate a role play dialogue for the Part 2 scenario, thank you!

Role play 3 - Instructions

Your friend will play the role of the vendor (Monica).

The role play is in two parts and you will need to complete each one.

Part 1

You are working as an agent's representative with a suburban real estate agency. Monica owns an investment property

which is currently managed by your agency.

The property is a unit in central Ringwood close to a major shopping centre, train station and access to Eastlink. It has two

bedrooms, one bathroom, open plan living area with kitchen/meals area. Features include a gas heater, air conditioning, a

small, easy to maintain courtyard and lock up garage.

Monica is aware that the current tenant has a lease that ends in two months' time. She is happy to provide the requisite

notice and allow time for the house to sell at a suitable price.

Discuss the property with Monica (played by your friend ) with a view to obtaining a new listing. In the process of doing so,

you will need to:

establish realistic expectations with Monica and agree on an estimate sale price

provide information on market trends and any information relevant to the location

provide marketing options justifying the options which you present

agree on the sales method and advertising methods and costs

record any instructions that Monica has

outline the process that you will implement to act on the instructions of the client.

Part 2

It is two months since you have listed Monica's property and still the unit has not been sold. The tenant has vacated the

property and you have had some interest displayed by potential buyers who have inspected the property but they have not

made an offer.

Monica arrives as your office angry and upset. She tells you that you have not done enough to properly market and sell the

property and that she is going to go to another agency. She believes that she is entitled to a refund of all advertising costs

as you have provided adequate service.

You need to demonstrate how you will deal with the situation to ensure that Monica's concerns are dealt with effectively. In

doing so you must address any agency policies and procedures regarding conflict resolution and customer complaints (where

applicable) and take into account any ethical and conduct standards applying to the situation.