Please respond to the following two issues with substantial breadth and depth: -- An employee who is a very good programmer produces software with a low number of defects. However, this same employee consistently ignores organizational quality standards. If you were this person's manager, how would you respond to this individual's behavior? -- You work for an organization that develops database products for individuals and small businesses. This organization is interested in quantifying its software development. What metrics would you suggest and why? How can these metrics be formulated?