Question
Please share any formulas (including on Excel) and how you got your work. I genuinely do not understand any of this. A quality consultant was
Please share any formulas (including on Excel) and how you got your work. I genuinely do not understand any of this.
A quality consultant was asked to analyze the data from order errors at the Audubon Books, Inc., distribution center as shown in the table below. The data represent a typical order processed in each month and show the errors found in those orders. Any order can have errors from a number of causes, e.g., wrong item and incorrect customer information. Develop a run chart, a frequency histogram, and a u-chart for these data. What insights do you get from each chart? What would you advise the distribution center manager to do about the errors?
Month | Errors | Order sizes |
Dec-06 | 5 | 204 |
Jan-07 | 5 | 188 |
Feb-07 | 6 | 158 |
Mar-07 | 9 | 180 |
Apr-07 | 0 | 182 |
May-07 | 5 | 155 |
Jun-07 | 3 | 162 |
Jul-07 | 5 | 149 |
Aug-07 | 5 | 154 |
Sep-07 | 4 | 164 |
Oct-07 | 4 | 192 |
Nov-07 | 10 | 173 |
Dec-07 | 3 | 174 |
Jan-08 | 3 | 189 |
Feb-08 | 5 | 124 |
Mar-08 | 4 | 195 |
Apr-08 | 3 | 162 |
May-08 | 7 | 157 |
Jun-08 | 6 | 189 |
Jul-08 | 8 | 177 |
Aug-08 | 6 | 158 |
Sep-08 | 5 | 156 |
Oct-08 | 4 | 201 |
Nov-08 | 7 | 174 |
Dec-08 | 6 | 168 |
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