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Please write explanation of these dashboards by just reviewing them. In LOB 1,2 3,4 which LOB is performing well? which LOB is doing poorly and

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  1. Please write explanation of these dashboards by just reviewing them.
  2. In LOB 1,2 3,4 which LOB is performing well? which LOB is doing poorly and requires more attention? explain why
  3. Employees' (agents') working hours data is missing in this dashboard, so some LOB performance is poor, and how to fix this problem
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LOB1 LOB1 OB1 1400 - Completed Tasks - - weightage % -AHT (S) 1600 1400 1200 -AHT Target Gap -C value 1000 1000 800 1800 600 1600 600 400 200 200 -200 gent 13 Agent 5 Agent 31 Agent 23 Agent 15 Agent 21 Agent 9 Agent 11 Agent 3 Agent 7 400 200 Agent 2 Agent 2 Agent Agent 1 Agent 1 Jan 2 - Jan 8 -200 Agent 23 Agent 19 Agent 25 Agent 21 Agent 27 Agent 29 Agent 9 Agent 31 Agent 13 Agent 15 Agent 7 Agent 5 Agent 11 Agent 17 Agent 3 Agent Dec 26 - Jan 1 Completed Tasks -weightage % AHT (S) Completed Tasks weightage % WAHT (s) AHT Target Gap Cvalue -AHT Target Gap C value an 9 - Jan 15 LOB2 LOB2 LOB2 7000 6000 7000 Completed Tasks = weightage % AHT (s) AHT Target Gap C value 6000 5000 5000 6000 4000 4000 5000 C value 3000 2000 4000 Gap 2000 1000 3000 AHT Target 1000 2000 AHT (S) -1000 Agent 5 1000 1000 weightage % Agent I 19 9 Agent 22 Agent 4 Agent Agent 13 Agent 28 Agent 25 Completed Tasks Jan 9- Jan 15 -100 AGENT 34 AGENT 16 AGENT 22 AGENT 40 AGENT 46 AGENT 19 AGENT 31 AGENTT AGENT 37 AGENT 49 AGENT 52 AGENT 4 AGENT 10 AGENT 13 AGENT 5 AGENT AGENT 25 AHT (S) AGENT Jan 2- Jan 8 - Completed Tasks -weightage % -AHT Target Gap C value DEC 26 - JAN 1 LOB3 LOB3 1800 1600 1600 1400 1400 1200 1200 Completed Tasks 1000 1000 Oweightage % 800 800 600 600 DAHT ( S) 400 400 DAHT Target 200 200 Gap OC value Agent 1 | Agent 2 | Agent 3 | Agent 4 | Agent 5 | Agent 6 | Agent 7 | Agent 8 | Agent 9 -200 Jan 2 - 8 Completed Tasks . weightage % AHT (s) AHT Target Gap C value Dec 26 - Jan 1 Jan 9 - 15 LOB4 3500 3000 2500 C value 2000 Gap 1500 AHT Target 1000 AHT (S) 500 weightage % 0 Completed Tasks 500 Agent 5 Agent I Agent 5 Agent 8 Agent 8 Agent 14 Agent 4 Agent 16 Agent2 Agent 11 Agent 17 Agent 11 Agent 17 Agent 7 Agent 10 Agent 13 Agent 14 Jan 2 - 8 Dec 26 - Jan 1 Jan 9 - 15-200 1000 1200 1400 200 1600 400 600 800 0 Agent 1 Agent 3 Agent 5 Agent 7 Completed Tasks _ weightage % AHT (s) Agent 9 Agent 11 Agent 13 Agent 15 LOB1 Dec 26- Jan 1 Agent 17 Agent 19 Agent 21 Agent 23 AHT Target . Gap . C value Agent 25 Agent 27 Agent 29LOB1 1400 1200 1000 800 600 400 200 0 -200 Agent 1 Agent 3 Agent 5 Agent 9 Agent 7 Agent 13 Agent 15 Agent 17 Agent 19 Agent 23 Agent 11 Agent 21 Agent 25 Agent 27 Agent 29 Agent 31 Jan 2 - Jan 8 Completed Tasks weightage % AHT (S) AHT Target Gap C valueLOB1 Completed Tasks - weightage % AHT (S) AHT Target Gap C value 1800 1600 1400 1200 1000 800 600 400 200 0 -200 Agent 3 Agent 1 Agent 5 Agent 7 Agent 9 Agent 13 Agent 11 Agent 15 Agent 17 Agent 19 Agent 23 Agent 25 Agent 29 Agent 21 Agent 27 Agent 31 Jan 9 - Jan 15-1000 2000 3000 4000 5000 1000 6000 O AGENT 1 AGENT 4 AGENT 7 AGENT 10 AGENT 13 Completed Tasks = weightage % AHT (s) AGENT 16 AGENT 19 AGENT 22 AGENT 25 LOB2 AGENT 28 DEC 26 - JAN 1 AGENT 31 AGENT 34 AGENT 37 AGENT 40 AGENT 43 AHT Target - Gap C value AGENT 46 AGENT 49 AGENT 52 AGENT 55-1000 1000 2000 3000 4000 5000 6000 7000 O Agent I Agent 4 Agent 7 Agent 10 Agent 13 Agent 16 Agent 19 Agent 22 Agent 25 Agent 28 Jan 2- Jan 8 Agent 31 Agent 34 Agent 37 LOB2 Agent 40 Agent 43 Agent 46 Agent 49 Agent 52 Agent 55 Gap AHT (S) C value AHT Target weightage % Completed Tasks-1000 1000 2000 3000 4000 5000 6000 7000 O Agent 1 Agent 3 Agent 5 Agent 7 Agent 9 AHT Target Agent 11 Agent 13 Completed Tasks Agent 15 Agent 17 Agent 19 Agent 21 Agent 23 Gap Agent 25 weightage % Agent 27 LOB2 Jan 9- Jan 15 Agent 29 Agent 31 Agent 33 Agent 35 Agent 37 Agent 39 Agent 41 C value AHT (S) Agent 43 Agent 45 Agent 47 Agent 49 Agent 51 Agent 53 Agent 55LOB3 1600 1400 1200 1000 800 600 400 200 0 Agent 1 Agent 2 | Agent 3|Agent 4 Agent 5 | Agent 6 Agent 7 | Agent 8|Agent 9 Jan 2 - 8 Completed Tasks . weightage % AHT (s) AHT Target Gap C valueLOB3 1800 1600 1400 1200 Completed Tasks 1000 800 O weightage % 600 DAHT (s) 400 DAHT Target 200 Gap 0 200 OC value Agent 3 Agent 5 Agent 7 Agent 1 Agent 2 Agent 8 Agent 9 Agent 4 Agent 6 Agent 10 Agent 12 Dec 26 - Jan 1 Jan 9 - 15LOB4 3500 3000 2500 C value 2000 Gap 1500 AHT Target 1000 AHT (S) 500 weightage % Completed Tasks -500 Agent 8 Agent 7 Agent 4 Agent 2 Agent 5 Agent 5 Agent 8 Agent 1 Agent 11 Agent 10 Agent 13 Agent 16 Agent 14 Agent 17 Agent 17 Agent 11 Agent 14 Jan 2 - 8 Dec 26 - Jan 1 Jan 9 - 15

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