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Question 2 Not changed since last attempt Marked out of 1.00 Flag question Match the key content to the correct policy or procedure area. PRICING AND SERVICE GUARANTEES RESPONSE TIMES COMPLAINT AND DISPUTE MANAGEMENT procedures. ACKNOWLEDGING AND GREETING CUSTOMERS STAFF TRAINING PRODUCT QUALITY @+ @+ provides the steps to greet customers and respond to emails. shows the process for the consistent, fair and confidential handling of complaints. includes payment terms and repair, replace, refund cancellation and compensation indicates the response time for inquiries and the channel to use. shows the steps to follow if the product is not of good quality. includes procedures and approaches for personal development plans and appraisals