Pleasure Island Properties has asked for your help in forecasting their HR needs and availability of facilities and maintenance (FM) associates. This is a key job and management wants to make sure that the staffing level will support its strategy. You have the following information available to you: Currently, PIP employs 630 FTES in the facilities/maintenance associate job The average FTES for the job is 630/month Some months are busier than others. Summer demand is highest. In summer, PIP employs an average of 691 FTES The number of FM associates increased 5% each year for the past 3 years Each FM FTE can serve about 70 guests. "Guest" is defined as the person who rents a unit for their group; so, a family of 5 would be defined as one guest for this ratio. The projected number of guests for next year is 52,500. Each FM FTE averages about $1,325.00 in saved costs to the homeowner's association. The organization expects to save, through internal maintenance, approximately $820,000 for the homeowner's assocation. The organization found that Customer Service Rating predicts how many FTES are needed in the FM Associate job. The intercept or constant is 10.4 and the beta weight for CS Rating is 152.3. The company would like to have a Customer Service Rating of at least 4.5. Included on the next page is the transition probability matrix from the last 2 years. These jobs are considered comparable to each other. Note: The numbers in parentheses indicate the number of FTES in each job currently. PIP has already used bottom-up managerial judgment (qualitative approach) to estimate demand, especially related to the types of people needed. Now, the organization would like for you to estimate demand using the quantitative methods we discussed in class. 1) Calculate demand using: a) Trend analysis. Calculate regular demand and then calculate projected demand for Summer.