PLS COMPLETE THE FOLLOWING TASK BY LOOKING AT THE CLIENT DETAILS AT LAST, AND PLS ANSWER IN TEMPLATE

1. Section 2 - Analysing needs and determining services

You are required to analyse each person's needs. This involves:

1. Working within the scope of your own role as relevant
2. Working with the person to identify and prioritise their needso Evaluating needs and complex issueso Assessing potential risk factors for service delivery
3. Determining appropriate services and providing information to each person about the services available.

In Section 1 you will describe how you analysed each person's needs, as well as determined suitable services.

You are required to fill in answers to all of the questions in Section 2 and have your workplace supervisor endorse your evidence.

You must complete section 2 of the portfolio for each of the people you work with.

FROM HERE YOU NEED TO START ANSWERING

Section2:Analysingneedsanddeterminingservices

Inthissection,youarerequiredtodemonstratehowyou analysedeachperson'sneedsanddeterminedrelevantservices.Completethistablefor eachperson.

Client1

Describe your role in relation to working with this person. How did you make sure that you work within their role? Describe any assistance you sought fromcolleaguesand experts.Ifthissituationdidnotoccur,describe asituation where youwould seekassistanceandfromwhom.

Describehowyouempoweredthepersonto identifyandprioritisetheirownneeds.

Whatneedsdidthe personidentifyand whichonesdidthey indicatewere priorities?

Based on this information and other information you have sourced, include an evaluation of these needs. Describe how you use evidence-based judgements inyour evaluation.

Client1

During the assessment process, describe the complex, multiple and interrelated issues that you identified for this person. Explain how these impact on theservicesto be provided.

Forthisclient,werethereany urgentissuesidentifiedorissuesaroundeligibilityfor services?

As there can be potential risk factors in providing services to clients, describe at least two risks that you consider could be risks relating to providing services forthisperson.

Describe the services and referral options you identified that were suitable for this person and that you consider that are the best fit. Give your rationale fordeterminingbestfitservices.

Howdidyouensurethese optionswereidentifiedbased onastrengths-basedperspective?

Client1
Describetheinformationyouprovidedtotheperson. Explainhowyousupportedtheir decisionmakingandencouragedthepersontoadvocateontheirownbehalftoaccess theservicesthey need.
	Commenton and endorseSection2.
	Attachevidenceof yourworkwiththispersonhere.Evidencemayinclude: Information Care/supportplans Diaryentriesofconversationsormeetings Notesfrom ownresearch Referralletters Workplaceservices

Client1
	Information

Client2

Describe your role in relation to working with this person. How did you make sure that you work within their role? Describe any assistance you sought fromcolleaguesand experts.Ifthissituationdid notoccur,describe a situation whereyou would seek assistance andfromwhom.

Describehowyouempoweredthepersontoidentifyandprioritisetheirownneeds.

Whatneedsdidthe personidentifyand whichonesdidthey indicatewere priorities?

Based on this information and other information you have sourced, include an evaluation of these needs. Describe how you use evidence-based judgements inyour evaluation.

Client2

During the assessment process, describe the complex, multiple and interrelated issues that you identified for this person. Explain how these impact on theservicesto be provided.

Forthisclient,werethereany urgentissuesidentifiedorissuesaroundeligibilityfor services?

As there can be potential risk factors in providing services to clients, describe at least two risks that you consider could be risks relating to providing services forthisperson.

Describe the services and referral options you identified that were suitable for this person and that you consider that are the best fit. Give your rationale fordeterminingbestfitservices.

Howdidyou ensuretheseoptionswereidentified basedona strengths-basedperspective?

Client2
Describetheinformationyouprovidedtotheperson. Explainhowyousupported their decisionmaking andencouragedtheperson toadvocateontheirownbehalfto accesstheservicesthey need.
	Commenton and endorseSection 2.
	Attachevidenceof yourworkwiththispersonhere.Evidencemayinclude: Information Care/supportplans Diaryentriesofconversationsormeetings Notesfrom ownresearch Referralletters Workplaceservices

Client2
	Information

Client3

Describe your role in relation to working with this person. How did you make sure that you work within their role? Describe any assistance you sought fromcolleaguesand experts.Ifthissituationdidnotoccur,describea situation whereyou would seek assistance andfromwhom.

Describehowyouempoweredthepersontoidentifyandprioritisetheirownneeds.

Whatneedsdidthe personidentifyand whichonesdidthey indicatewere priorities?

Based on this information and other information you have sourced, include an evaluation of these needs. Describe how you use evidence-based judgements inyour evaluation.

Client3

During the assessment process, describe the complex, multiple and interrelated issues that you identified for this person. Explain how these impact on theservicesto be provided.

Forthisclient,werethereany urgentissuesidentifiedorissuesaroundeligibilityfor services?

As there can be potential risk factors in providing services to clients, describe at least two risks that you consider could be risks relating to providing services forthisperson.

Describe the services and referral options you identified that were suitable for this person and that you consider that are the best fit. Give your rationale fordeterminingbestfitservices.

Howdidyouensure theseoptionswere identifiedbasedon astrengths-basedperspective?

Client3
Describetheinformationyouprovidedtotheperson. Explainhowyousupported their decisionmaking andencouragedtheperson toadvocateontheirownbehalfto accesstheservicesthey need.
	Commenton and endorseSection 2.
	Attachevidenceof yourworkwiththispersonhere.Evidencemayinclude: Information Care/supportplans Diaryentriesofconversationsormeetings Notesfrom ownresearch Referralletters Workplaceservices

Client3
	Information

end

CLIENTS BACKGROUNDS

1. Vera Jones: Data Entry Specialist

A 26 year old rigorous, task-driven professional with substantial experience in data entry, customer service, office management, and reception duties. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels.

Existing information

The existing information could involve the places the client has studied in, accomplishments and skills i.e. Vera has the following skills; SEO & SEM WordPress HTML&CSs CRO and A/B Testing Keyword Optimization Web Analytics Email Marketing Project/Campaign Management Public Speaking

CERTIFICATES

Hootsuite Social Marketing Certification (03/2019)

Google Ads Certification (08/2018)

LANGUAGES

English

Spanish

French

2. Jeffrey Chang

"Professional summary l am a qualified psychologist with 7 years of clinical and private practice experience, most recently as a Marriage and Family Therapist. My area of expertise is helping active and farmer service personnel and their loved ones to overcome military-related psychological and psychosocial problems. Successfully supported 525+ families to date with <2% repeat of therapeutic."

Existing information

Work Experience

Marriage and Family Therapist Willingdon Clinic Carry out intake screening procedures such as psychological and risk e/2016-present Sure bank United States assessments. Work closely with clients and their loved ones to identify challenges and define goals Create confidential therapeutic program plans and document clinical interactions Collaborate with external agencies and military psychologists as needed.

LANGUAGES

English

French

3. DAVID PREZ

Senior Customer Service Representative with 4+ years of experience working on and leading a call-center team. Personally handled 90+ sales, tech support, and customer care calls daily, accumulating a 95% customer satisfaction rating to date. 100 WPM typist with a Salesforce CRM certification.

LANGUAGES

English

French

Spanish