Posttest

You work in a bookstore, and you are having an argument with one of your coworkers about which books should be displayed in the window. You have learned the CALM method for conflict resolution and decide you will apply it in this situation.

What is the first step you should take?

A$)$ You should think about why your co$-$worker's objectives make you angry.

B$)$ You should put your ideas in writing rather than talking about them.

C$)$ You should seek support for your position from other co$-$workers.

D$)$ You should try restating your ideas in different terms.