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Pound Industries' customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 12,500 calls and incurred costs
Pound Industries' customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 12,500 calls and incurred costs of $250,000. If 3,900 of these calls were for the company's wholesale operation (the remainder were for the retail division), costs allocated to the wholesale operation should amount to: Multiple Choice $0. O O O $20. O $78,000. O $172,000
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