Prepare a formal good news/bad news letter. You must use full block style.

Suggested topics:

Product customer ordered is no longer available

Shortage of product or item (s) ordered

Unavailability of motel room on date requested

Unavailability to switch dates of a concert or entertainment booking

OR you choose your own topic

Keep these rules in mind:

Keep the customers business

Be professional

Do nothing illegal

Be polite

Use proper letter format

Do what is best for your business

Add buffers (give them discounts or coupons or something)

D. Prepare a Cover Memo to your Professor