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Precision Electric Instruments manufacturers fans for mini and microcomputers. As a first step to focus on quality improvements, the firm has compiled the following operating
Precision Electric Instruments manufacturers fans for mini and microcomputers. As a first step to focus on quality improvements, the firm has compiled the following operating data for 2022 (in thousands):
Line inspection | $ 49 |
---|---|
Training | 114 |
Returns | 94 |
Warranty repairs | 62 |
Preventive equipment maintenance | 14 |
Recalls | 151 |
Design engineering | 61 |
Scrap (net of salvage value) | 24 |
Downtime | 34 |
Product-testing equipment | 82 |
Product liability insurance | 14 |
Supplier evaluation | 9 |
Rework | 29 |
Inspection and testing of incoming materials | 19 |
Litigation costs to defend allegation of defective products | 234 |
Prepare a cost-of-quality (COQ) report and classify the costs as prevention, appraisal, internal failure, and external failure. Express each category subtotal as a percentage of total COQ.
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