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Precision Electric Instruments manufacturers fans for mini and microcomputers. As a first step to focus on quality improvements, the firm has compiled the following operating

Precision Electric Instruments manufacturers fans for mini and microcomputers. As a first step to focus on quality improvements, the firm has compiled the following operating data for 2022 (in thousands):

Line inspection $ 49
Training 114
Returns 94
Warranty repairs 62
Preventive equipment maintenance 14
Recalls 151
Design engineering 61
Scrap (net of salvage value) 24
Downtime 34
Product-testing equipment 82
Product liability insurance 14
Supplier evaluation 9
Rework 29
Inspection and testing of incoming materials 19
Litigation costs to defend allegation of defective products

234

Prepare a cost-of-quality (COQ) report and classify the costs as prevention, appraisal, internal failure, and external failure. Express each category subtotal as a percentage of total COQ.

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