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Pregunta 11 Un cuadro de mando integral contiene medidas de desempeo de los procesos comerciales internos y del cliente porque las mejoras en los procesos

Pregunta 11

Un cuadro de mando integral contiene medidas de desempeo de los procesos comerciales internos y del cliente porque las mejoras en los procesos comerciales internos deberan generar mejoras en la satisfaccin del cliente.

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