Question
Prep-Work Problem 12.3 Company X is reviewing customer service scores from 20X1. Customer service scores range from 0-100. Company X has recently invested significant amounts
Prep-Work Problem 12.3 Company X is reviewing customer service scores from 20X1. Customer service scores range from 0-100. Company X has recently invested significant amounts of capital into reducing the variance in these customer service scores. Company X analyzed previous customer service scores and computed the variance. Company X determined it to be 2 = 250. Company X drew a random sample of customer service scores in 20X1. The results of this sample are as follows: 57 92 99 73 62 64 75 70 88 60 Can Company X conclude (at the 10% significance level) that the variability of customer service scores decreased during 20X1?
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