President of Human Resources, Sheila Castro: Do not point the finger at me. I would have gladly worked to hire additional staff but Finance wouldn't approve the additional employee salaries and associated training costs. There was nothing I could have done to fix this! Chief Financial Officer, Mary Chung: [talked to accounting - they ran through all the numbers. I was told we had no money for new staff. or for training costs because our sales are down - there is unfortunately no room in the budget for this. Not really anything I can do here