Pre-Task

• Assume that you are the Manager Dotto Greystone, of Finstra Electric company.
• You received an email from Garash Neva, Director of Operations for the Canadian National Exhibition (CNE), for whom you are working on an electrical update project for their Mid Way Stage location.
• Garash has emailed you with a request to increase the renovation project to include two additional stage locations: Northern Comfort Saloon and CNE Bandshell.
• You have great relationship with the CNE and have worked with Garash on many electrical projects in the past.
• However, you cannot meet this requestfor the following reasons:
  • Your schedule is full for early spring and you are too busy to include two additional musical stages to your electrical update; you have other clients and commitments.
  • Parts have already been ordered and special order parts are already in production. Additional parts will not be ready to meet the August 15th opening weekend deadline.
  • You only have one crew who can handle the size and complexity of this project, so adding additional crews is not an option.

Directions

After reading the attached action request letter, write a tactful 'Negative News' letter replying to Garash Neva denying their request. You may use any of the information above to explain your denial or any other explanation that would seem reasonable and meaningful in this situation. Include a suggestion or recommendation that would be suitable for the situation.

Reminders

• Write the letter in Email format as discussed in the learning.
• Write your response individually and take your time. There are NO outside sources required or permitted for this assignment besides your course material.
• Be sure your response follows an indirect approach within your email pattern (opening, body, closing) using the negative news strategies learned including a new subject line.
• Ensure you tone and language is both sensitive and firm in approach. Avoid phrases that suggest they should be aware, you are regretful or apologetic, or that emphasize actors over situation.

Length

Each response should be approximately one page in length, including your email template at the top and signature/sign off at the bottom. Remember, there's no word count in business this is just a guideline.

To: Dotto Greystone (Manager, Finstra Electric) From: Garash Neva (Director of Operations, CNE) Date: March 8, 2023 Subject: Electrical upgrade project addition

Dear Dotto:

I hope you and the business are doing well. I am writing with a request to increase our electrical upgrade project from the one main stage to include two of our smaller stages as well.

After meeting with the board last week and showing them the plans and drawings for the Mid Way stage, everyone was very excited and believe we should include these upgrades to the other stages for this season as well.

This details of the request are as follows:

• Electrical and Lighting update increased from one stage to three stages.
• Completion date to remain in place: August 15, 2023 (opening weekend).
• Access to the stages available as soon as you require.

As you know we are a seasonal business and make most of our income during the summer, any upgrades that increase revenue are beneficial. We are willing to pay an increased fee for expediting the two additional stages to meet the deadline in place.

Please let me know as soon as possible whether you will be able to accommodate the request. If you are able, please forward the plans you already designed and an updated quote for the additional work and parts as soon as possible.

Thank you,

Garash Neva, MBA Director of Operations Canadian National

Please follow this rubric while giving the answer

Organization: Message explicitly follows an open, body and close pattern. Message is written in an indirect approach which includes all of the following: a buffer, reasons, the bad news and a recommendation, suggestion or action statement.

Content: The message is coherent, clear and portrays an excellent understanding of the original message. The explanations and suggestions or recommendations are reasonable and meaningful.

Tone, Style and Language: Tone and Style are tailored to audience and purpose. Word choices are appropriate and used correctly. The bad news is not apologized for or repeated in the message.

Email Formatting/ Assignment : Email includes a specific subject line, a proper greeting, signoff and signature. An APA is included. Grammar and Mechanics Writing demonstrates excellent control of grammatical English. The writing shows evidence of careful proofreading. Little to no errors at the word/sentence level.