Pretend for a moment you are receptionist in a skilled nursing facility. You're expecting a new resident, Mr Rodriguez, to arrive at the facility this afternoon. He is an 85 year old gentleman who is coming for several days of rehabilitation prior to being released to his home. His wife, age 82 is awaiting hip replacement surgery and walks with a cane. You happen to look out the glass door to see the taxi pull up and you see Mr. Rodriguez and his wife are in the car. The taxi driver does not get out of the car to open the door for his passengers. You observe their struggle to exit the taxi.

A. What do you think the admit and his wife are feeling at the point?

B. Describe what action you would take in this circumstance.

C. Explain what kinds of skills you would be demonstrating by taking this action.