Pretend you are writing a literature review on how airlines have failed to adequately compensate passengers over errors that could have been avoided, such as staffing shortages or system malfunctions) and why it is important to provide adequate compensation.

What would be your thesis or primary research question? Please provide at least 4 scholarly sources and discuss how you found and analyzed them. Also, please provide an overview of the main points of each source and combine them into a coherent whole while connecting it back to the primary research question.