Pria is the operations manager at Lakeview Credit Union. She leads a team of 8 account managers, whose primary job it is to sell financial products such as new banking services, credit cards, lines of credit etc. Pria actively seeks input from her team in setting monthly sales targets and is involved in facilitating her team's success.

Pria's open door policy allows her team members to reach out to her if they need assistance. She often pops in when her staff are with a customer to introduce herself and make sure everything is going well.Pria invites her staff to listen in on her conversations with disgruntled customers or complicated requests to provide possible methods of managing these types of interactions.

Pria trusts her staff and enjoys seeing them grow, encouraging them by organizing games to see who can open the most accounts and offering helpful feedback when customer interactions do not go as planned. Pria has witnessed on numerous occasions staff members sharing helpful ideas and providing praise. Employee satisfaction surveys indicated that they are happy with her advice and support.

Explain the leadership style Pria has adopted - use evidence from the case to illustrate your discussion. (authoritarian, democratic, or laizzez-faire.)