Principles of management and organization behavior

Case study James Washington was a young graduate of the organization's Management Trainee Program. He recently assumed the manager's job at one of the organiza- tion's service centers, Northview Servicing. Dorothy Rogers had been an assis- tant manager at Northview for over 12 years and was more than twice James' age. After a series of encounters with her, James began to feel that Dorothy was resisting his taking over leadership of the service center and was working be- hind his back to undermine his authority. James threatened to fire her at one point. Subsequently, she became passive and withdrawn. To Jame's astonishment, one day after the store had closed, she brought out a portable tele- vision and placed in on her desk, intending to watch it. This act was in direct violation of company directives. James wondered what to do about the situation. Clardy (1994 ), 50 case studies for Management and Supervisory Training Question: 1. Which managerial level do you think James is holding? 2. Which management skill(s) would be most beneficial to handle this situation. Why? 3. Draw a pie chart with percentage of management activities most suited for James to be successful in handling this matter