Prior to the establishment of Globex, founding business B T & Sons Farming Equipment established the annual Riverina Agriculture and Lifestyle Show (RALS) in the year 2000. The RALS is a 3-day event held in November each year and showcases farmers, local business, agricultural equipment suppliers and lifestyle products. The management of the RALS requires the coordination of show stands, demonstrations, live displays, catering, and volunteers, and was originally undertaken by B T & Sons. The RALS has grown significantly since its inception and is now managed by a community committee. Globex however is still committed to the RALS and has strong community engagement through the management and coordination of the volunteers required for the RALS to run smoothly All takings from the show gates are donated to charity Indigenous Community Volunteers (ICV), who are very active in the Riverina Region. ICV are invited by communities to help them achieve their own goals through their national network of skilled volunteers, who provide practical hands-on help where skills and resources are limited. The ICV also provides volunteers to assist with the RALS, giving back to the community they are working in. In order to maximize gate takings and therefore donations to ICV, the RALS is heavily dependent on ticket sales. Currently, tickets can only be purchased at the RALS gates, which causes significant delays, especially on opening day. It is also suspected that when crowds are large and the ticket sales process is slow, people are slipping through the gates without paying to avoid a lengthy wait. The gates are currently manned by volunteers who simply observe that each person entering is carrying a valid ticket. When crowd numbers are large or during peak periods, it is difficult for volunteers to check all tickets. To improve this process and maximize ticket sales, the RALS committee have made the decision to outsource the development of a ticketing system.

As founders of the RALS and trusted committee members Globex has been asked to take the lead role in sourcing a suitable business to develop the ticketing system. As such, based on their long-standing relationship, Globex has contracted Virtucon to develop the required system. Project Description The RALS committee have requested a computer-based ticketing system to replace their current manual system. Currently tickets can only be purchased at the RALS gates which causes significant delays, especially on opening day. It is also suspected that when crowds are large and the ticket sales process is slow, people are slipping through the gates without paying to avoid a lengthy wait. To improve this the RALS committee have recommended an online ticketing system be implemented.

The system should enable patrons to access ticket sale from any online platform and mobile device so that tickets can be purchased before the event. Tickets need to be digitally enabled and can be scanned at the gate so that a range of reports can be generated by the system. As well as digital sales, tickets should also be available for purchase from a number of locations in the town and at the gates for those who do not have access to a computer or suitable device. It is expected however that the ability to purchase tickets prior to the event will significantly reduce the queues at the gates and ticket evasion. The RALS committee have indicated that a number of ticket options should be made available Single day passes 2 & 3 day passes Family passes (2 adults and max 3 kids under 16) Kids passes (under 16) Student passes (valid with student id for over 16s) Concession passes (valid with a pension card) Stall holders pass (3 free passes per stall. If more are required they are charged at the concession rate). The RALS committee have also requested that: A cost estimate and budget be prepared for the cost of the system development and implementation Barcodes or QR codes are used on tickets and that turnstiles with barcode readers be installed (to capture data, reduce number of volunteers and reduce ticket evasion) Tickets may be printed as well as e-tickets generated Detailed reporting system to include (but not limited to): sales of tickets & breakdown of ticket type how many bought tickets vs how many were redeemed how many people came through the gates each day / peak times where tickets were purchased (online / outlet / gate).

MOV - Measurable Organisational Value Identify the desired area of impact - Rank the following areas in terms of importance: Strategy / Customer / Financial / Operational / Social With reference to your project, identify one or two of the following types of value:

Better - is improving quality important to your client?

Faster - does your client want to increase efficiency?

Cheaper - is cutting costs important?

Do more - does your client want to continue its growth?

Develop an appropriate metric - this sets the target and expectation of all the stakeholders. It is important to determine a quantitative target that needs to be expressed as a metric in terms of an increase or decrease of money. (4 Bullet Points)

Determine the timeframe for achieving the MOV - ask yourselves, when do we want to achieve this target metric?

SUMMARISE THE MOV IN A CLEAR CONCISE STATEMENT OR TABLE

(Note: the MOV should inform everyone what the project will achieve, not how it will be achieved. It should also focus on the organisation, not on the technology that will be used to build or support the information system).

Part Two: Define Scope and produce a Scope Management Plan

(Please follow the format given below)

Define the scope of the project and detail how the scope will be managed by providing the following points:

Requirements: List of functions and features in your application

In scope-out scope items: In scope items are list of requirements that are going to be implemented as part of this system. Out scope items are list of functions and features that are not going to be implemented in this project but can be done later for this application.

Deliverables: List of outputs including project as well as product related deliverables

Acceptance Criteria: Identify and list the criteria that would ensure that the outcome of your project would be accepted by the client. What should the project achieve upon completion. It would tie back to MOV and the metrics identified in Part one.

Provide a list of Resources Identify and detail the resources for the project using MS Project where appropriate, including: People (and their roles), plus any extra personnel that is required for the project. Technology - any hardware, network and software needs to support the team and your client. Facilities - where will most of the teamwork be situated? Other - for example, travel, training etc.

Project Risk Analysis and Plan

Document any assumptions you have made about the project

Using the Risk Identification Framework as a basis, identify five risks to the project one for each of the five phases of the methodology.

Analyse these risks, assign a risk to an appropriate member, and describe a strategy for the management of each specific risk under Potential response heading of the below.

Quality Management Plan. It should include: A short statement that reflects your teams philosophy or objective for ensuring that you deliver a quality system to your client. Develop and describe the following that your project team could implement to ensure quality;

A set of verification activities

A set of validation activities

Closure and Evaluation-Researching for the closure checklist and project evaluation

a. To prepare for this task, you will be required to provide an annotated bibliography.

Write an Annotated Bibliography for three (3) relevant texts or readings around project evaluation. The Annotated Bibliography is a critical examination of the most relevant, recent and scholarly research on the topic area that is not just a summary of the articles you have read.

You will submit this as an appendix to your project evaluation documentation.

Ensure that the AB submitted by you is your own work and has not been submitted elsewhere and comply with the University's requirements for academic integrity.

Use the following resource to guide you around the research tools:

b. Develop a closure checklist that the project team will use to ensure that the project has been closed properly.

c. Develop a project evaluation outline and discuss how your projects MOV will be evaluated.