Priority Example Operations Strategy Supplier Relationship Low-Cost Operations Costs of acquiring inputs Top Quality Consistent Quality must be kept to a minimum to allow for competitive pricing. Quality of the inputs must adhere to the required speci fications. In addition, informa- tion provided to suppliers must be accurate. New Service Development New services must be carefully designed because the future of the anine industry depends on them. Order Fulfillment Airlines compete on price and must keep operating costs in check. High-quality meal and bev- erage service delivered by experienced cabin attendants ensures that the service provided to first-class passen- gers is kept top notch. Once the quality level is set. it is important to achieve it every time. Customer Relationship High levels of customer con- tact and lounge service for the first-class passengers. The information and service must be error free. Delivery Speed On-Time Delivery Inputs must be delivered to tight schedules. Fan-MGT 366 The airline strives to arrive at destinations on schedule: oth- erwise, passengers might miss connections to other flights. Customers want immediate information regarding fight schedules and other ticketing information. 41 esc Group Discussion - Fan- MGT 366 Step 1. Pick Priorities Low-cost Top quality Consistent quality Delivery speed On-time delivery Development speed Customization Variety Volume flexibility Competitive Priorities in Hospital Operations Management Step 2. Develop Operations Strategies Supplier Relationship Costs most be kept low to allow for competetive pricing New Service Deveopment Order Fulfillment Customer Relationship