Problem 1: Build up the total cost of ownership of the project below ( based on your knowledge to propose the associated TCO for each option) The company uses a customer relationship management (CRM) tool that tracks leads, sales, and customer support issues. It's been used in the company for a very long time and is deeply embedded in our company's operations. However, the usability and performance are quite poor, and the monthly cost is exorbitant. There are plenty of competitors to this CRM system and this time has come to consider other options. In order to make this decision, the TCO of each of the potential solutions must be understood. The future costs need to be considered for a set period of 5 years. Let's assume that there are four options: 1. Stick with the existing vendor and stop whining 2. Build a solution internally, perhaps using open-source tools (e.g. SugarCRM) embedded in the solution. 3. Choose a huge mega-vendor like Microsoft 4. Choose a small vendor that will pay closer attention to our needs. a