Problem #1:

Click the link below (or copy/paste in your browser) to watch the video A Steel Box. Watch the Film: https://youtu.be/pjldZKdtxes

. 1. According to the video, what are some of the various factors airlines consider when determining how much a plane ticket will cost? Why are these factors important considerations?

2. What is a yield-management pricing strategy? Are there other industries that use this? 3. How do low-cost airlines like Allegiant and Southwest operate at a profit?

4. As a consumer, what are some of the best practices for getting the best deal on flights?

Problem #2:

A business executive once said that people tend to make the mistake of hiring in their own image. What does this mean? How does this tendency make it more difficult for organizations to build a diverse workforce?

Problem #3:

Reflect on past appraisals of your performance. (These could be in a past or current job, in a school or home setting, etc.) Read the following questions and answer them based on your experience or experience you have witnessed or heard from others who have been evaluated. For question 7, try to come up with ideas for a fair and useful evaluation from the point of view of a supervisor and an employee.

1. What feelings have you had toward evaluations in the past?

2. Have evaluations you have had in the past helped you improve your skills?

3. Have you felt there may have been bias in your past evaluations?

4. What led you to believe there was (no) bias involved in past evaluations?

5. Have evaluations you have had in the past motivated you to do better work?

6. Why do you think they motivated (or not motivated) you?

7. What kind of evaluation would you suggest to meet the criteria of improving employee performance and maintaining good morale in the department? Your answer can include any of the types introduced in the chapter or other ideas not in the text.

Problem #4:

You just ended a meeting with Ming (one of your six employees), who gave you some disturbing information. She feels she is being bullied by one of her coworkers and is seeking your advice on how to handle it. Ming said that Mindy has been saying "good morning" to everyone as she walks by their office but doesn't say it to Ming. Ming also said that Mindy organized a farewell lunch for one of your departing employees last week and didn't invite Ming. She also told you of nasty things that Mindy tells other colleagues about her. For example, last month when Ming ran into Mindy at the grocery store, Mindy told everyone the next day the medications that Ming had in her cart, which included medication for irritable bowel syndrome. Ming also showed you an e-mail that Mindy had sent blaming Ming for the loss of one of Mindy's clients. Mindy had copied the entire department on the e-mail. Ming thinks that other employees have been reluctant to involve her in projects as a result of this email. Ming left your office quite upset, and you think you may need to take some action.

1. Do you think Ming is correct in saying Mindy is bullying her? What are the indications of bullying?

2. What advice would you give to Ming?

3. How would you handle this situation with Mindy, without embarrassing Ming?