Problem 1: Scenarios (5 pts each) 1. A regional bank is looking to optimize its teller allocation to manage peak-hour customer load better. Your simulation model suggests that introducing an additional teller during peak hours can reduce customer wait times by ( 20 % ). However, the bank manager points out that the peak hours vary significantly by day and season. How might your data collection process be flawed, and what steps would you take to ensure the representativeness of the data collection periods in your simulation model? 2. The local logistics company is looking for an Industrial Engineer to improve their shipment sorting and delivery process. They call you to build the model, and you directly start building the model based on the initial call. You deliver the simulation project to them as the final product soon after. What is this project missing? What should be done to improve the model-building process?

Problem 1: Scenarios (5 pts each) 1. A regional bank is looking to optimize its teller allocation to manage peak-hour customer load better. Your simulation model suggests that introducing an additional teller during peak hours can reduce customer wait times by 20%. However, the bank manager points out that the peak hours vary significantly by day and season. How might your data collection process be flawed, and what steps would you take to ensure the representativeness of the data collection periods in your simulation model? 2. The local logistics company is looking for an Industrial Engineer to improve their shipment sorting and delivery process. They call you to build the model, and you directly start building the model based on the initial call. You deliver the simulation project to them as the final product soon after. What is this project missing? What should be done to improve the model-building process