Problem 12-51 balance scorecard; Banking; use of internet (LO 12-7)

Visit the website of a major bank. Explore the website to learn about the banks service and operations

Required:

1. What do you think the bank's overall, long-term goals are?
2. Develop a balanced scorecard for the bank. Include two to five measure in each of the scorecard's perspectives.
3. How would the balanced scorecard affect the way managers develop the bank's strategy?
4. Explain the concept of lead and lag measures in the context of the scorecard you have developed.

(page number 548 problem 12-51 Hilton/Platt, Managerial Accounting 11e)