PROBLEM 4. Balanced Scorecard

Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.

Required:

For each perspective in the Balanced Scorecard, select those strategic objectives from the list that best relate to each perspective. For each strategic objective, select the most appropriate performance measure from the list. You may use the format below:

Strategic Objectives Performance Measures Reduce post-sales time service Yield Return on total assets Improve employee productivity based on performance Develop process skills Information system availability New-product development time Grow operating income Increase market share Revenue growth Positive customer survey responses Enhance information system capabilities Improve manufacturing quality Percentage of employees trained in process and quality management Enhance information system capabilities Develop innovative products Market share of overall product market Operating income changes from productivity Increase customer satisfaction Time taken to replace or repair defective product Percentage of compensation based on individual and team incentives Perspective Strategic Objectives rformance Measures