Problem Spending too much on training with no viable improvements Interpretation/Reason No clear strategy for the training. Training is not focusing on for Problem personal development and is not custom-made for different regions also, not made for different stages. For example, a new recruit will need a different training compared to an experienced staff. Data Needed For training to be effective, Michelle needs to first have a clear strategy and execution plan in place that is tailored specifically to the different regions and not a one for all plan. Ask employees and managers from different regions about their experience with their market and what they feel should be incorporated in the training module. Method of Data Focus Group (online) and Survey/Questionnaire Collection