Problem: The companys customer service department has been receiving an increasing number of complaints from customers about the long wait times on the phone. This has led to a decrease in customer satisfaction and an increase in employee stress levels.

Solution: The company can use productivity management techniques to identify the root cause of the problem and develop a plan to improve the situation.

Plase help me with

A)Perform an Affinity analysis

B) Do a Relationship Matrix for the Headers of the Affinity