What problems most frequently occur when organizations create and retain working documents?

Why should a department manager make an organizational personnel policy and procedure manual readily available to employees?

How do you handle a written request for reference information concerning a past employee that is addressed to you personally and includes the former employees written permission to release information and why?

Why should a manager always remain objective, factual, and non-judgemental in private anecdotal notes concerning employees when no other persons are intended to see them?

Why should a manager's anecdotal note files be periodically purged of all but currently essential information?

How and why can some documentation be more damaging to an organization in a legal matter by being missing and unattainable rather than readily available?