Problems and Exercises

1. Explain why ISO 9000 represents a system of procedures.

2. What are the three fundamental things that ISO 9000 tries to establish?

3. What are the overall benefits of ISO 9000?

4. How is ISO 9000 incorporated into the life cycle?

5. Why are work flows the most critical aspect of developing the ISO 9000 model?

6. Why are forms used in ISO 9000?

7. How are personnel affected by ISO 9000?

8. What is a job description matrix?

9. What steps are necessary for an organization to adopt ISO 9000?

10. Does ISO 9000 need to be implemented in all areas of the business? Explain.