In response to a simulated business scenario, you will research resource requirements and develop (or amend) an operational plan in consultation with relevant stakeholders. As a part of the development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance with organizational requirements.

Read the BBQfun scenario information provided in Appendix 1 and the BBQfun simulated business documentation provided by your assessor. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own records.

Write a brief summary of the BBQfun operational environment that includes:

an outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan

an outline of the BBQfun policies and procedures that directly relate to the operational plan

an explanation of the role of an operational plan in achieving the successful implementation of the e-commerce strategy

a discussion of your intention to either develop a new operational plan for BBQfun, or to amend the existing operational plan; support your discussion with reference to different methods and models for developing operational plans – such as methods for setting goals, outlining actions, identifying risk and monitoring performance.

Research resource requirements for implementation of e-commerce strategy and develop an action plan for the implementation of the e-commerce strategy. In your plan include:

physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type) and human resourcing (all major steps, e.g. recruiting, training, communication)

timelines and milestones for implementing the e-commerce strategy

consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders).

• An example action plan template is provided in Appendix 2.
• Ensure plans adhere to organisational requirements set out in the scenario and in relevant policies and procedures.

Develop performance indicators for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to e-commerce strategy.

Develop a balanced scorecard for an e-commerce customer service representative including three KPIs and associated targets.

Appendix 2: Action plan template

Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing)	Date	Person responsible	Budget or resources (where applicable)

Appendix 3: Balanced scorecard template

KRA (key result area)	Target	KPI (key performance indicator)	Result

Appendix 4: Contingency plan template

Contingency Plan Company name: BBQfun
Name of person developing the plan
Who was consulted as part of this plan?
Name
Position
Risk identified:
Strategies/activities to minimise the risk		By when	By whom