Process Flow

Operations Management concepts can be observed almost everywhere in our regular lives. The following assignment is focused on process flow concept. The purpose is to recognize Operations Management concept and its applicability in everyday life.

Think how you study or studied for a particular course. Construct a process flow diagram representing your study approach. Make sure to include three lanes: professor (1), student (aka you) (2), and system (e.g. D2L). The process flow should contain three (3) elements: process step box, decision box, and arrows. Please number each process step. Please use "start" and "end" oval icons to indicate the beginning and the end of the flow. Start and end icons should not be numbered.

After you constructed the process flow, analyze it, and think how you can improve it. Construct the second process flow that will show the improvements. Briefly describe your reasoning for the improvements.

The assignment must contain the following:

1. Description of your experience in a flow format (aka how you study now) and results it gives you
2. Description of your improved experience in a flow format (aka how you will study going forward) and the anticipated results it will give you
3. Justify why the improved experience flow will enable better results?
4. Proper grammar and punctuation

Please use one of the recommended free process flow tools stated below to construct the diagrams. There is no penalty for using other tools that you are aware of. If you have Visio, you may visio (not free).

Examples of the process flows are below (from the real business) - click on the links to view:

Complaint Management Business Process Flow: Overview Level 2 O Complaint Received O Complaint to be re-routed/re-assigned Real time Dashboard Route & Assign Initiate Complaint Generate BI Complaint Process Complaint Resolve Complaint Analytics/Reporting + + + + + O Analytics/Report Complaint Resolved Generated This sub-process includes identifying This sub-process This sub-process Complaint Management complaint source, includes automatic includes This sub-process type, and reason. It assessment routing and includes various also includes possible re-routing linking complaint assignment of the actions, selecting and re-assignment complaint to a the resolution to a particular specific internal/ based on the code(s) on the record and/or external group or analysis, and complaint. object based on a processing associate. nature of a complaints. complaint.Complaint Management: Complaint Assignment Detailed Business Process Complainant Customer Additional input dated on both: O Complaint and Parent Object, Including dent Compla an the ure interaction Acceu Complaint Group Select Camphintyl O Perform Work punte complain his manand nate Update Complaint 3.1.1040 pen The for Annu initiated Change typsteaua Complaint Complaint Management (Dedicated Department) Complaint Menduta be Can Complete Work to reach out to a wed to be changed he-routed Be-swipedt waived with Complaint ewoptimist jor Lipdate Set to Updated Bucheon Auks: oflow to amis' convos Miroticer wa Cwate Follow Up Actiity Continue Monitor the complaint ucciated revises System X Follow Ansolv Complaint themfor complaint can be resolved and dosed)