Process Tenant Repair Request Scenario: Emily Harris has discovered that the hot water system in the property is not heating properly. She contacts you to inform you of the issue and to request it be repaired. Task: a. Outline in your own words theinitial stepsyou would take todeal with Emily's request(max 400 characters) b.Outline in your own words thestepsyou would takewhen managing Emily's requestthrough to completion (max 400 characters)