Processes are essential in the operation of any businesses. In class, we have studied that involvement of customers, workforces and equipment in design and implementation of processes depends on the nature of the business. (a) Provide examples of three different processes that rely on the customer for approximately 100% of the process; about 50%; and about 0%. For each of your chosen examples, discuss the unique challenges faced by operations and supply chain managers and process designer. (b) 12 marks Using suitable examples, comment on the need for flexibility in both the workforce and capital equipment. Using suitable examples, discuss process types and production situations that require greater flexibility. 8 marks (c) Some operation managers argue it is possible to "manage by numbers. Explain what is meant by "managing by numbers". Discuss the advantages and disadvantages of such practices. You must support your argument with examples or references. 15 marks