PRODUCT AND SERVICE DELIVERY PERFORMANCE MONITORING REPORT

Provide examples of a technology company for each topic below.

PRODUCT AND SERVICE DELIVERY PERFORMANCE MONITORING REPORT TEMPLATE
Monitoring Occasion 1
	Delivery and Quality Standard This must align with the customer specifications (product and service requirement) integrated in the organisational business plan as detailed in the Report on Customer Requirements prepared in Workplace Project Task 1.	Date of Monitoring	Actual Performance Describe what was observed during the monitoring of the delivered product.	Comparison Compare the Actual Performance with the Delivery and Quality Standard.
Product Delivered Name of product Electronic measuring devices	We have internal policies, processes and procedures such as a Code of Conduct, a Human Resources Policy and we follow standards such as ISO 27001 for information security and ISO 9001 for quality.	16/04/2022	The customer expressed doubts about the equipment's functionalities, but obtained a consultancy for better use.	X Product delivery was better than standard Productdelivery was worse than standard
Service Delivered Name of service Installation and configuration	We have internal policies, processes and procedures such as a Code of Conduct, a Human Resources Policy and we follow standards such as ISO 27001 for information security and ISO 9001 for quality.	16/04/2022	The customer was pleased that we offered an installation service, which makes life easier and makes the customer not waste time using the equipment.	X Service delivery was better than standard Service delivery was worse than standard

Monitoring Occasion 1
Product or Service Delivered That Do Not Meet Delivery Standards An item does not meet its delivery standard if the actual performance is worse than the standard.
Product or Service Delivered	Delivery Standard	System Problem System problems refer to barriers to product and service delivery, such as difficulty in transferring calls to another department, difficulty in unifying different sources of customer data, lack of necessary tools, outages.	Solution
Problem Definition Describe how the problem causes actual performance to not meet the delivery standard.	Cause of Problem Describe what causes the problem to occur.	Alternative Solutions Identify at least two alternative solutions to the problem.	Solution to be Implemented Identify one solution be implemented
Electronic measuring devices
Installation and configuration
Monitoring Occasion 1
Strengths and Weaknesses of Team
Strengths Strengths refer to aspects of the team performance which caused a delivery standard being met. Identify at least two.	Weaknesses Weaknesses refer to aspects of the team performance which caused a delivery standard not being met. Identify at least two.

Monitoring Occasion 2
	Delivery and Quality Standard This must align with the customer specifications (product and service requirement) integrated in the organisational business plan as detailed in the Report on Customer Requirements prepared in Workplace Project Task 1.	Date of Monitoring	Actual Performance Describe what was observed during the monitoring of the delivered product.	Comparison Compare the Actual Performance with the Delivery and Quality Standard.
Product Delivered Name of product Electronic measuring devices				Product delivery was better than standard Productdelivery was worse than standard
Service Delivered Name of service Installation and configuration				Service delivery was better than standard Service delivery was worse than standard

Sources of Information Accessed
Record all the sources of information used in preparing this report and the type of information sourced.
Source	Type of information sourced