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Profits at Toasty-Todd's have been declining for some time. Further, Marshmallow Haven, a very popular chain, has just opened up across the highway, creating a

Profits at Toasty-Todd's have been declining for some time. Further, Marshmallow Haven, a very popular chain, has just opened up across the highway, creating a lot of competition. Todd, the owner of Toasty-Todd's, realizes that he must do something because if he doesn't, his business will fold. He is motivated to change the culture of his store primarily for reasons

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