Program Expectations a. Successful experience is defined as operating programs that implement effective recruitment and retention strategies develop and sustain strong staffing patterns have high rates of attendance meet or exceed program goals as evidenced by self-assessments guided by quality monitoring tools, assessments undertaken by public/private funders, or formal/external evaluations use quantitative measures to demonstrate program effectiveness and make adjustments designed to improve program quality based on data analysis b. The contractor and key staff (program directors, case managers) would have at least two years of successful experience within the past five years in providing relevant services to low-income City residents. c. The contractor and key staff would have at least two years of successful experience within the last five years in providing access services to families in the NDA they propose to serve or, if not, would have at least two years of experience within the last five years in providing other relevant services in the NDA they propose to serve. d. All staff members, both paid and volunteer, would have the appropriate experience for providing the proposed services. e. Key staff would be experienced in utilizing appropriate resources and working with City systems