Project 1

Two overseas visitors ask you to give them a rundown on some of the local attractions and say that they are particularly interested in the local culture, history and natural areas.

Complete the following activities:

1 Identify the local area you are dealing with.

Name the area where you live.

Examples: Cainrs/ brisbane australia

2

Write down what you would say to them. Talk to them about the history and culture of your area and give them at least four ideas of things to see and do plus information on how they can organise these activities including details such as costs. After this, explain how you would change the way you would deliver the information if the visitors do not speak English as a first language.

Melbourne: A paragraph about history and culture. Name attractions to visit.

4 attractions to visit: name operator and the tour (eg. Phillip Island), what can you do there (eg. see penguins), duration 6 hours, cost $200 pp.

Final paragraph - How would you talk to visitors who know limited English?

3

Provide details about where you found the information. You should identify at least four sources.

Own experience?

List websites where you found info.

4

Write 10 questions that you might ask the visitors to obtain feedback about the quality of your organisation's services. These questions might be asked either before or after they have visited local attractions or taken part in activities. Explain what you would do with this feedback.

Part a - Write survey questions.

Part b - Explain in a short paragraph what to do with feedback