Project 3.1 Assume you are writing a report about the skills CSRs must have to provide exceptional customer service. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. What are sure-fire techniques and practices that provide superior customer servi traps for mediocre or inferior customer service? W ce? What situations and practices might provide easy hat skills are necessary to be truly anding in your profession? Compile your responses, as directed by your instructor