Project: Critical Reflection The purpose of this task is to demonstrate that you can: use feedback and lessons learned to identify and implement improvements to own practice and service. . demonstrate self-management skills and proactively seek opportunities to improve own work practice and conduct Preparation . Reflecting on any complaints/concerns that you have been involved in or are aware of at the service answer the following questions. Instructions 1. Use the template provided and answer the questions. Task 3: Critical Reflection a. Briefly describe the complaint or concern (e.g. missing clothing, sleep/rest issues, wet clothing, drink bottles, lack of communication). b. rk List strategies that were used to address the situation C. Based on the complaint/concern what improvements or changes were implemented. d. Reflecting on your own role as an educator, what improvements could you make to your own work practices and conduct to ensure continuous improvement. REACH for Training 91280_ CHCECE053 Respond to grievances and complaints about the service_LAB_QA_V.01 Page 37 of 37 Kearns 2021