Project Information: Alpha Majesty Development Ltd, a private real estate developer is constructing an integrated development project in Singapore. The project is designed by a renowned international architect and the project has a high adoption of technologies to provide tech-enabled experience for users. The project comprises an office tower that houses a learning facility, a hotel and offices. The learning facility will use immersive technologies such as virtual reality (VR) and augmented reality. The office will deploy single digital identity access via facial recognition, QR code scanning or electronic access cards, and the use of a mobile app for users to book amenities. The hotel will feature mobile keys, self-check-in kiosks and service robots that perform concierge tasks. In addition, the project deploys a cloud-based intelligent building platform to optimise the energy and space usage data for efficiency to meet the BCA "Green Mark Platinum" standard.

You are the procurement manager working at the developer's office. In this project, you are going to prepare the tender documents and specifications to meet the project's requirement for high adoption of technologies, sustainability and efficiency. The main contractor for the project will be procured through a selective tendering method using the lump sum and specifications contract model. Answer the questions below with reference to the project information given.

Question 3 You are planning to use electronic processes to procure the main contractor and implement Smart Facilities Management solutions for the project.

(a) Describe the processes involved in the electronic procurement platform from e-sourcing to e-payments of the main contractor. Your answer should also discuss the potential benefits and challenges of using the e-platform. (15 marks)

(b) Explain the steps needed to implement Smart Facilities Management solutions for this project, from the design to its operation. You can use the digital energy system to demonstrate the steps and discuss the relationship among people, process and system. (15 marks)