Project Scope Statement Project Name Project Number Prioritization Project Manager Owner(s) NOTE: Remove this note and all instructions in the template for a business professional document. Statement of WorkProject Description and Project Product In this section of the scope statement, we specifically elaborate on what the project will create. One should also discuss here how the project team plans to accomplish this project. This section should be quite detailed, because it creates the basis for the entire project and prepares you for development of your upcoming WBS. Here you should list the high-level tasks and describe how each task will be executed for the project. This section should be based on information found in the project's charter. For example, a software development project would have an overall description (two to three paragraphs explaining the project product). This would be followed by 7-10 pages going into detail about the work being completed on the project. Project Deliverables What are the tangible outputs or services of this project? What big-picture items will have to be created or performed in order to accomplish the statement of work? These are a list of items that will be the result of the execution of the project work packages in the WBS. For example, if your task is to develop software program for application A, one of your deliverables will be software application developed. The project examples in this class normally have 10 to 15 deliverables. Project Objectives What are the cost, schedule, and quality objectives of this project? Your objective statement is likely to be the same or similar as in your project charter, based on any new knowledge. Here you might add goals for the project. Objectives can and often do look past the end for the project, such as an example of cutting costs in operations by 15%. It is highly possible that your project objective will have some subobjectives or goals. For example, the project objective for the software project might be as follows. The objective of this project is to develop a new programming application for the payroll department that will interface with the existing Kronos system by 10/12/2014 at a budgeted cost of $50,000. The goals of the project include the following. Create a newly developed program that will be installed and tested by users. Install and load server hardware required for the application and database environment. Project Assumptions What are the assumptions on which the project is based? Project assumptions are those things we believe to be true without proof for planning purposes. For our software development, we might assume that users will be available to test when needed. We have no way to know this for sure during project planning; thus, it is an assumption for our project. You should have at least 15-20 assumptions. Project Constraints What are the major limiting factors that affect the project? Project constraints are limitations placed upon the project. Many of them are placed by individuals outside of the project. These limitations could be laws, regulations, rules, policies, procedures, or customer or sponsor requirements. Let's say we are limited to access for 10 users to test the new application. This would be a constraint of resources available to test the project. You should have at least 10-15 constraints. Exclusions What are the boundaries of the project? What is not going to be included in the project? This helps the project manager to set boundaries on the project scope. For example, on our software development project, we might exclude some specific functionality on the program. Let's say Internet access for credit card payments will not be included in the programming for this project. You should have at least 10-15 exclusions. Acceptance Criteria Develop a checklist that will be used by the customer to measure your performance for the project. This includes the following: What must the product be able to do when completed to be acceptable to the customer? What standards or regulations must the product meet? What performance specifications must the product meet to be acceptable to the customer? For example, the new application developed must be installed in accordance with the standard equipment and specifications; functionality tested by the user and accepted prior to implementation. Technical What is needed to make this project functional in terms of equipment, Requirements computers, cash registers, and so forth? What functionality must it have? In our example, there would be specific types of hardware required, such as 2 HP Proliant DL580 G7 high performance servers are needed for the application software program execution and database storage. This section should be three to five pages, depending on the project you selected. Type Name Project Manager Approval Customer or Sponsor Approval APPROVALS Signature Date Citizen Coffee Shop Charter The following is a project charter for citizen coffee shop as reviewed. The coffee shop has a list of targets, objectives and privileges. It's a place aimed at targeting coffee addicts and helping get relieved from their daily life duties. The coffee shop is taking advantage on the raised demand of coffee in the area. Its main duties are to ensure they satisfy the customers, create employment and to get a gross profit of 70%. Marketing strategies are aimed at building strong customer base. This is done by for instance increasing the geographical area occupied by the coffee shop, increasing the diversity of customers served may it be old or young and the different forms in which both of them take the coffee in. For instance, young people take coffee as white coffee or in chocolates and stuff while elder people take it as simple black coffee with some cookies. Employees should be trained for better customer service. Workers could be professional waiters but that is not enough to serve customers since there is specialization in the field. For instance, there are always new ways of preparing coffee or tea and the supplements they come with be it cookies, cakes etc. Employee training could also come in how they treat customers and make them come again. For instance employees could be trained on how to give customers discounts after buying 5 coffees or even serving they fast to avoid keeping them waiting. Diversification of products is an essential tool to attract customers. For instance if coffee is sold white, black or even in chocolates it increases the numbers of customers coming to the coffee shop. The mission of the coffee shop is to create a society of relations and socializing to relive stress by their excellent customer service. This is done by reinvesting profits to allow growth of the coffee shop. This will make it outstanding and attract more people from the area. The products offered from the coffee shop are the best in the area and are diverse. This way customers will come more often due to the satisfaction. Market segmentation is aimed at serving particular markets in the industry to maximize profits and reduce competition if any. This can be done by differentiating the products and offering what is not being offered by other people. For instance offer coffee prepared by a recipe that is not common. There are purchased recipes that are prepared by the best chefs in the world. The industry analysis will enable the shop to prepare for any business dynamics in the market. It could change the market flow for instance increase the sale of other products like the supplements like cakes and cookies. It also changes the flow of the market in the sense that coffee becomes more marketable than other products. The coffee shop will focus on customer satisfaction. This will be necessary in order to curb competition. For instance the coffee shop could provide good programs to watch as people have coffee or games to play like chess, pools etc. The coffee shop could also do massive advertisement to create awareness and educate on the importance of coffee. References Executive summary of the Citizen coffee shop Gido, J., & Clements, J. (2014). Successful project management. Cengage Learning. Branch, L. J. (2015). The Impact of Project-Based Learning and Technology on Student Achievement in Mathematics. In New Media, Knowledge Practices and Multiliteracies (pp. 259-268). Springer Singapore. Andert, D., & Alexakis, G. (2015). Virtual Teaming and Digital Learning Strategies: Preparing Students for a Global Workplace. Journal of Online Learning & Teaching, 11(1). The opening of the Citizen coffee shop Executive summary The shop shall be determined to become a preferable place for the local coffee addicts, a place to dream of as to try to escape their daily stresses of life. There is a high demand for coffee and a greater service in the industry then will capitalize on this demand. With this demand, the shop will be expected to register $500,000 annually. The project will take 8 months to complete building the building that will house its operations. The total operational costs that will include starting up cost, salaries, and daily operational costs will take up to $2 million annually. Objectives To be the most preferred coffee shop Make maximum profits Maintain a 70% gross profit margin Key success factors Marketing strategies aimed at building strong customer base Employee training for better customer service Product differentiation to attract customers Mission The culture for Citizen coffee shop is to create a platform allowing customers to socialize, relieve their stress while providing customer service that is of high quality. This is achieved through reinvesting of the profits and maintain customer satisfaction. Products The Citizen coffee shop is offering the best and tasting tea beverages in the area. This is achieved by strictly following preparation guidelines. Market segmentation The shop aims at serving particular markets in the industry in order to make maximum profits by avoiding competition. This can be achieved by differentiating the products. Marketing strategy The management has carried out the market research which will enable the shop to design the best marketing strategies. Industry analysis This will enable the shop to prepare for any business dynamics in the market. Customer In order to navigate through the competition in the market, the Citizen coffee shop will focus on the satisfaction levels of the customers in order to increase its customer base