Project Topic 1: A Site for Grocery Delivery

Project Scope

The boundaries and goals that define what a project will achieve are referred to as its scope (Lutkevich et al., 2021). The task at hand is to develop an internet platform for a delivery business for groceries. Customers will be able to browse and order groceries using the platform, make payments, collect loyalty points, and select between delivery and pickup options. The project also entails using a procurement plan to choose appropriate vendors for order fulfillment.

Requirements:

1. Online Product Catalog: The system must include a thorough online catalog of supermarket products, complete with descriptions and prices.
2. Customer profiles: Users ought to have the ability to build and update their profiles, which should include personal data and delivery preferences.
3. Loyalty Points System: Establish a loyalty program in which clients accumulate points for each transaction that can later be used for incentives or discounts.
4. Payment Integration: The system must permit the safe processing of payments made through PayPal and credit cards.
5. Vendor Selection: Design a purchasing strategy to find and select vendors who will cooperate with the grocery delivery service to complete orders.
6. Delivery/Pickup Scheduling: Allow customers to choose a convenient delivery window or pickup time when placing orders.
7. Order Tracking: Providingreal-time order tracking so that customers can monitor the status of their deliveries.
8. Inventory Management: Set up a method to track product availability and alert you right away when anything runs out of stock.
9. User-Friendly Interface: To enhance clients' purchase experiences, develop a responsive and user-friendly website interface.
10. Customer support: Makingit possible for customers to get in touch with you for help or to offer feedback on your product offers.
11. Data Security: Implementingrobust security measures to protect client information, payment information, and transaction data.
12. Order Confirmation: Sendingcustomers emails with order confirmations that summarise their transaction and offer details about delivery and pickup following successful purchases.
13. Reporting and Analytics: Create systems for reporting and analytics to monitor sales, consumer behavior, and inventory levels to help with strategic business growth planning.

The fundamental features and functionalities required for the Grocery Delivery project's effective implementation are covered by these requirements. Following these guidelines will make it possible to guarantee that the platform is user-friendly, effective, and able to satisfy client expectations while fostering the expansion and profitability of the company.

Stakeholder Analysis

Stakeholder	Interests	Concerns
Customers	Convenient shopping, product variety, timely delivery, loyalty rewards	Data privacy, product quality, delivery reliability, pricing
Project Team	Successful project completion, meeting deadlines, career growth	Resource availability, coordination, and project challenges
Vendors/Suppliers	Long-term partnership, efficient order fulfillment, timely payments	Contract terms, payment delays, product quality
Competitors	Monitoring project progress, market share impact, and staying competitive	Market competition, pricing strategies, customer retention
Local Communities	Job creation, convenience, environmental impact	Traffic congestion, noise pollution, environmental sustainability
Investors/Shareholders	ROI maximization, project profitability, company growth	Project risks, financial performance, strategic alignment
Customer Support Team	Excellent customer service, issue resolution, and positive reputation	Increased inquiries, complaints, and workload during peak times

Stakeholder Communication Plan

An organized strategy or document known as a stakeholder communication plan describes how a company or project team will communicate with its stakeholders (Linton, 2019).

Stakeholder	Level of Power	Level of Interest	Key Interests and Issues	Communication Vehicle	Frequency
Customers	Medium	High	Interests: Convenient shopping, loyalty rewards Issues: Data privacy, delivery reliability, product quality	Email, Website Notifications	Regular (Weekly)
Vendors/Suppliers	Medium	Medium	Interests: Long-term partnership, efficient order fulfillment Issues: Contract terms, payment delays	Emails, Phone Calls	As Needed
Regulatory Authorities	High	High	Interests: Legal compliance, consumer protection Issues: Data privacy, regulatory changes	Meetings, Reports	Quarterly
Competitors	Medium	Low	Interests: Monitoring project progress Issues: Market competition, customer retention	Industry Events, Reports	As Needed
Local Communities	Medium	High	Interests: Job creation, minimal environmental impact Issues: Traffic, noise pollution, sustainability	Town Hall Meetings	Bi-annually
Investors/Shareholders	High	High	Interests: ROI, project profitability Issues: Project risks, financial performance	Shareholder Meetings, Reports	Quarterly
Customer Support Team	Low	High	Interests: Excellent customer service, issue resolution Issues: Increased inquiries, workload	Internal Meetings, Emails	Daily (as needed)

High-Level Timelines and Cost Estimates

Project Timeline:

• Requirements Gathering and Analysis: 2 weeks
• Website Development: 10 weeks
• Vendor Selection and Procurement Plan: 4 weeks
• Integration of Payment Gateways: 2 weeks
• Customer Profile and Loyalty Points System: 3 weeks
• Delivery/Pickup Scheduling: 2 weeks
• Testing and Quality Assurance: 4 weeks
• User Acceptance Testing (UAT): 2 weeks
• Deployment and Launch: 1 week

Cost Estimates:

• Website Development: $50,000
• Vendor Selection and Procurement Plan: $10,000
• Integration of Payment Gateways: $5,000
• Customer Profile and Loyalty Points System: $15,000
• Delivery/Pickup Scheduling: $5,000
• Testing and Quality Assurance: $10,000
• User Acceptance Testing (UAT): $5,000
• Deployment and Launch: $5,000
• Post-launch Monitoring and Maintenance: $20,000 (annually)

Constraints, Assumptions, Success Criteria

Constraints:

1. Budget: The project must adhere to the allocated budget of $100,000.
2. Timeline: The project should be completed within 30 weeks to meet market demand.
3. Resource Availability: The availability of skilled developers and project resources may impact the timeline.
4. Data Security: Ensuring data privacy and security is critical and may add constraints to the project's technical aspects.

Assumptions:

1. Market Demand: The assumption is that there is a demand for grocery delivery services in the target market.
2. Vendor Availability: Suitable vendors for order fulfillment are assumed to be available for partnership.
3. Technical Infrastructure: The assumption is that the existing technical infrastructure can support the website and payment processing.
4. Customer Adoption: Customers will readily adopt the online grocery shopping platform.

Success Criteria:

1. Customer Adoption: A successful project will be indicated by a substantial increase in the number of registered customers and regular orders placed through the platform.
2. Payment Processing: Successful integration of PayPal and credit card payments with a low rate of payment disputes.
3. Vendor Partnership: A successful procurement plan resulting in reliable vendor partnerships for order fulfillment.
4. Customer Satisfaction: High levels of customer satisfaction, measured through feedback and repeat business.
5. Data Security: No data breaches or security incidents were reported during or after the project.
6. Timely Deliveries: Orders are consistently delivered or available for pickup within the specified timeframes.

Risk Register

Risk ID	Risk Description	Impact	Probability	Risk Score (Impact*Probability)	Impact to Scope/Schedule/Cost	Risk Response plan

1. Justify Impact and Probability for 15 risks identified.
2. Probability and Impact should be on the scale of 1 to 10.
3. Risk should be arranged in descending order.
4. Risk Response plan should include response type- Accept, Mitigate, Transfer etc and the suitable action plan.

Procurement Plan

1. Procurement Decision- Just procurement decision for your project. Make or Buy analysis to justify that your project needs procurement.
2. Defining the procurement- SOW
3. Choosing the seller
   1. Vendor Criteria
   2. Vendor Selection
   3. Bid Process
   4. Contract type- FP, T&M, Hybrid
4. Procurement Contract
   1. Legal Contract
   2. Payment process
   3. Penalty