PROMPT

In the chapter, we discuss customer complaints and the benefits based on your knowledge and understanding

1. Explain the logic behind these two quotes: "a complaint is a gift" and "the customer who complains is your friend"

Grading: 10 points will be given for your post and 5 points allotted for your reply to another student.

Your initial response should be no less than 300 words in length, reflecting on the prompt above.

Please use at least TWO academic references to support your response.