Proposed New System

The owner has decided digitize their business by paying for a website which will integrate with social media and accept mobile payments by debit or credit card. The website needs to work on both desktop and mobile with full admin access on mobile since they are often working with only access to their phones.

The website will handle all bookings and provide daily reports on the number of bookings as well as the addresses. The owner would like the chance to optimize their routes by having a map feature built in that will calculate travel time between bookings. When booking an appointment, a customer will provide:

• Their name and contact information
• A credit card for a deposit (requiring integration with a payment system such as PayPal)
• The make and model of each vehicle
• The service they are selecting for each vehicle
• Whether there are any additional deep cleans required to remove stains or odours.

If a client wishes to cancel their appointment or change it they should be able to do so up to 24 hours in advance by using the website. After their service, the system should send a thank you email, prompting the customer to leave a review of their experience on the website and social media platforms.

When employees access the system, they need to be able to view available appointments, volunteer to work shifts and see optimal driving routes between appointments. Employees should also be able to see their expected tip payout (which will still be cash but should be tracked in the system). The owner must be able to do all of the above plus approve bookings and enter tips which will be automatically divided and noted on employee files. The owner also needs the ability to schedule employees and vacations. The owner would also like to see monthly reports generated by the system to help them remain competitive. Some examples of desired reports are:

• monthly revenues
• monthly tip payout to each employee
• comparisons with previous months revenues
• monthly reservation bookings and cancellations by type (commercial, personal)
• summary of positive vs negative reviews
• most frequently serviced vehicles

please draw the context diagram showing the dataflow and all entities for the system Suds To Go Websites.