Provide an overview of the characteristics of Kate who works in the Black Pearl Epicure wholesale shop and likes to get special treats for weekend parties. Richard works as a delivery driver and needs a gift pantry pack for his mother's birthday but does not know what to get. Grace is a regular customer and is very knowledgeable about food but can be a bit fussy at times. Peter is also a long-time customer and considers himself to be a 'expert foodie' he tends to buy up big when he shops and likes only the best. These customers you typically would encounter in your sales position at Black Pearl Epicure, you are to identify and include their likely needs, special needs and expectations. The project background information sheet will provide more information about these internal and external customers. You can conduct research for this task.