Provide an overview of the company in which you work,and describe the strategy of the overall organization using Porter's Generic Competitive Strategies; if you belong to a public sector organization, explain your mission or mandate.

• Describe your part of the organization; what department or process in the organization are you responsible for? Please do not explain your role; instead, you will describe your part as inputs, processes, and outputs (be precise!)
• Who are the customers of your part of the organization? Please note that customers are those who use the output of the process, for which you are responsible. Your "customer" doesn't have to be the final end-user of your product or service of your overall organization. Your customer might be an external user if your part of the organization is the final step in the process or if you're in the customer-facing part of the organization. Alternatively, your customer might be internal if you provide a service or product inside your organization
• What do the customers of your part of the organization value? Describe your customer values as the five performance objectives.
• Using the Four Perspective Model, discuss the current operations strategy of your organization (and the operations strategy for your selected if it is different from the overall organization strategy).
• Using the models you have learned in the course, discuss areas for improvement. Please articulate these areas in terms of the five performance objectives.
• Draw the processes involved in transforming inputs into outputs and assess the key relevant process variables, which may include takt time, throughput time, capacity, bottleneck...etc.
• Define specific areas for improvements.