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provide better conversation of Customer: I've been on hold for 20 minutes now. This is ridiculous. Customer Support Agent: Sorry, but we're really busy right

provide better conversation of Customer: I've been on hold for 20 minutes now. This is ridiculous. Customer Support Agent: Sorry, but we're really busy right now with lots of calls. There's not much I can do. Customer: I understand you're busy, but this is frustrating. Is there an estimated wait time, or can you offer an alternative way to get assistance? Customer Support Agent: No, just keep waiting

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