Question
Provide five (5) examples of common housekeeping requests. What are the correct procedures to follow when receiving a request from a guest? Why should requests
Provide five (5) examples of common housekeeping requests.
What are the correct procedures to follow when receiving a request from a guest?
Why should requests from guests be handled in a timely manner?
What should you do if you are unable to complete a guest request yourself?
Why is it important that staff are familiar with information about the venue and local area?
Provide five (5) examples for inquiries about the venue and local area that you may receive from quests.
What are the common rules for interacting politely and courteously with customers?
As a member of the housekeeping staff there are a number of security procedures you would follow in relation to entering a guest's room. What are they?
A guest has requested additional supplies. What are the common procedures for delivering these to a guest room?
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
