PT. Anugerah Makmur is a company engaged in the garment sector. In accordance with the product, employee recruitment is carried out for all lines according to their respective fields. For the production department, for example, employees come from junior high school to high school education. Except for the coordinator and managerial level, the educational background of the employees is S1/S2 graduates.

With the educational background of employees, of course, each employee has different characteristics. And this difference must be addressed by the company so that all employees can synergize with their respective differences.

In addition to differences in education, each employee comes from a variety of different backgrounds, both in terms of religion, ethnicity, family environment and others. These things must be addressed wisely so that the differences and diversity that exist can become assets for PT. Anugerah Makmur to create a healthy and dynamic competition.

The differences in the characteristics of employees that exist at PT. Anugerah Makmur actually creates a conflict of its own. There is a lot of friction in the daily interactions among employees. So according to the company these differences are a source of problems for PT. Prosperity Award. There are concerns that if these differences are allowed to interfere with the running of the organization, it is deemed necessary to immediately take action to resolve the conflict so that it does not prolong and disrupt the company's operational activities. From the phenomenon that occurred at PT. Anugerah Makmur, according to you:

Questions:

1. Why employees of PT. Anugerah Makmur has different characteristics?

2. What should a manager at PT. Prosperous Award for managing differences so that existing conflicts can be resolved?

3. What steps should be taken by PT. Anugerah Makmur to resolve existing conflicts?

Note: please provide details explanation.